DELIVERIES AND RETURNS
Please see full list of Terms and conditions here.
Lisa Yang ships all orders via Postnord AB. Normal dispatch from Lisa Yang takes place within 1-3 days. In the case of damaged goods during shipping, Lisa Yang is liable. In the case of damaged goods during return shipping, the customer is liable. In the case of Lisa Yang not being able to deliver within the agreed time, the customer will be informed promptly with the reasons for the delay. In the case of delayed delivery, the customer is entitled to cancel the purchase at no cost. Lisa Yang offers free shipping on all orders within Sweden. The buyer pays for any additional shipping costs when returning an item. Your order will be sent to your closest Postnord delivery point. Notification will be sent via SMS (your mobile phone number is required before you complete your purchase at checkout). When not entering a mobile phone number, delivery notifications are sent by letter. Valid ID and the notification number stated in your SMS or letter must be presented when picking up the shipment.
To cover costs, Lisa Yang charges 300 SEK for any shipped unclaimed orders. If you have ordered an item and changed our mind after having picked it up, you may return the package to us and be refunded your original shopping cost. You will however cover the return shipping cost. Read more about the terms of purchase in §5 below.
For deliveries outside Sweden a delivery charge will apply. The carrier charges will depend on the destination country. Please find details below. Note that if you are based outside the EU you will need to pay taxes and duties on this.
Within EU: SEK150
Outside EU: SEK200
For return of products, we kindly ask you to contact us at firstname.lastname@example.org and request a return form. Send the completed form with the product you wish to return. You organise the collection with a carrier of your choice to be sent to our address stated below. Once we have received your return in its original state, we will let you know when you can expect your refund.
RETURNS (within Sweden)
At Lisa Yang, customer satisfaction is essential. You may, for a full refund or exchange, return the goods to us by any secure means within 14 days (beginning on the day you receive your item). The buyer pays for any additional shipping costs when returning a product. (SEK 75 within Sweden) Returned goods must be unused and in original packaging and any hang tags must be attached. Note that the original packaging is counted as part of the product. Be careful when you try on the products at home, some are especially fragile. Any impairments will be deducted at refund. Attached to your delivery is return documents: Return form, Return & replacement guide and a Return shipping label. At returns and exchanges, Lisa Yang’s shipping documents must be used. If you are missing your return shipping label, or have questions regarding replacements and returns, contact email@example.com.
Return and exchange policy
To make a return or exchange, use the enclosed prepaid Return shipping label. Fill in all the information in the Return form. Pack your goods as they were received by Lisa Yang and enclose the Return form. Tape on the Return shipping label on the outside of the package. Submit the package at a Post representative. We will contact you via email when we have processed your return. When exchanging a garment, a new order has to be placed. At returns and exchanges, the customer covers the shipping charges. The customer also accepts responsibility for any items lost during shipping when exchanging or returning a product.